FAQ
FAQ's
Why should I buy from Discount Dinettes?
Discount Dinettes is an exciting family-run and owned online furniture store. The founders have over 50 years of experience in the casual dining and bar stool industry, are extremely knowledgeable and are able to offer quality name brand furniture at the lowest guaranteed prices. Our friendly and experienced staff is always ready to assist you. We are very proud to offer:
- Wide Selection of Products
- Low Price Guarantee
- Free Shipping (within the continental US)
- Premium Delivery and Assembly Option
- No Sales Tax (Texas excluded)
- Full Manufacture’s Warranty
- Exceptional Service
- Security & Privacy
Do you offer a low price guarantee?
Yes, at Discount Dinettes, our goal is to provide exceptional service at the best prices. We are so confident you will be completely satisfied that we back up every order with our Low Price Guarantee. If you find a lower price online, we’ll match it. Some exclusions may apply.
What is the cost of shipping?
Free! Yes you read correctly, Discount Dinettes offers Free Standard Shipping on items shipped within the continental United States.
Do you offer Premium Delivery Services?
For an additional fee, Discount Dinettes is proud to offer premium delivery services.
Can I track my order shipment?
Yes, once your merchandise is shipped we will notify you with a tracking number which will allow you to track your order.
Do you have a warranty?
Yes, each item in our store is covered by the full Manufacturer’s Warranty. In addition, Discount Dinettes warranties all products sold on its website for 90 days.
How will my order ship and how long will it take?
We will ship your order using the most reliable and safest shipping method possible. For more information and estimated delivery time frames please refer to the shipping section.
Do you offer shipping outside the Contiguous United States?
Yes, we are proud to offer shipping to Alaska, Hawaii and most parts of Canada. Please email us at [email protected] to request a shipping quote for all items you would like shipped to these locations.
Do I need pay sales tax?
No, unless you live in the State of Texas.
Can items be special ordered or customized (different colors/shapes/sizes)?
Yes, we understand that not all our consumers have the same taste or home décor. That’s why some of our manufactures offer furniture that can be special ordered and customized in a variety of different colors, sizes and shapes.
Are your photos and color samples displayed on your site accurate?
We do our very best at Discount Dinettes to use the highest quality photos available to display our products and color samples. However, due to different screen outputs and other technical issues we cannot guarantee the colors to be completely accurate. There might be variations in color from our website to your finished product. Please keep this in mind when selecting colors.
What are my payment options?
We accept Visa, MasterCard, Discover, American Express, PayPal,
When will my credit card be charged?
Once the purchase has been completed, you will receive an email with your order confirmation and your credit card will be charged immediately.
Do you offer volume discounts?
Yes, we are happy to offer volume discounts for large purchase orders. Please email us at [email protected] or call us at 1-800-831-9032 for a price quote.
What is your Return Policy?
If you are not completely satisfied with your purchase please notify Discount Dinettes within 72 hrs and we will pick up and return the merchandise to our store. Please go to our Returns section for additional information regarding our return policy. Special Orders are always non refundable.
How can I get in touch with Discount Dinettes?
Our friendly and experienced staff is standing by to answer all your questions.
For general questions please email [email protected]
For any shipping questions please email [email protected]
For any ordering questions please email [email protected]
Telephone: Call Us Toll Free at 1-800-831-9032
Monday-Friday 9:00AM-5:00PM CST